My computer doesn't recognize the product. What should I do?

• Try the following:

  • Make sure the scanner is turned on.
  • Disconnect your scanner from your computer, then reconnect it.
  • If you are using a USB hub, connect the scanner directly to the computer.
  • Try a different USB cable.
  • Make sure to use a USB cable no longer than 15 feet.
  • Try connecting the USB cable to a different USB port on the computer.