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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-C5790

I can't start Epson Scan 2. What should I do?

    If you cannot start Epson Scan 2, try these solutions:

    • Make sure your product is turned on and any interface cables are securely connected at both ends.
    • Make sure Epson Scan 2 is selected as your scanning program.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Check the connection setting and test the connection using Epson Scan 2 Utility:

      Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

      Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

      Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

      Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

    • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
    • If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance.
    Related tasks
    Starting a Scan Using the Epson Scan 2 Icon
Published:  Feb 8, 2018 Was this helpful​? Thank you for the feedback!
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