The product's light(s) indicate an error. What should I do?
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The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.
1 On/Standby light 2 Status light 3 Laser light 4 Temp (temperature) light 5 Filter light On/Standby (power) light Status light Laser light Temp light Filter light Status and solution Blue Off Off Off Off Projector is in standby mode or network monitoring and control is in progress. Blue Flashing blue Varies Off Off Warming up. Wait for an image to appear. Blue Blue Varies Off Off Normal operation. Blue Flashing blue Off Off Off Cooling down. All buttons are disabled. Flashing blue Off Off Off Off Preparing network monitoring. (Wait for the light to remain orange before unplugging the projector.) Blue Blue Flashing blue Off Off The shutter feature is enabled. Varies Flashing blue Flashing orange Varies Varies Refresh mode is enabled Off Flashing blue Flashing orange Off Off Internal error. Turn off the projector, unplug the power cord, and contact Epson for help. Off Flashing blue Off Flashing orange Off A fan or sensor has a problem. Turn off the projector, unplug the power cord, and contact Epson for help. Off Flashing blue Off Orange Off Projector is too hot. - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
- Clean or replace the air filter.
- Make sure the environmental temperature is not too hot.
- If operating the projector at high altitude, turn on High Altitude Mode.
- If the problem persists, unplug the projector and contact Epson for help.
Off Flashing blue Orange Off Off The laser has a problem. Turn off the projector, unplug the power cord, and contact Epson for help. Off Flashing blue Off Off Orange Low air flow through the projector. - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
- Clean or replace the air filter.
- If the problem persists, unplug the projector and contact Epson for help.
Off Flashing blue Orange Orange Off Lens Shift error. Turn off the projector, unplug the power cord, and contact Epson for help. Off Flashing blue Orange Orange Off Lens error or no lens. Install the lens unit. If the lens unit is already installed, remove it and then reinstall it. If the problem persists, unplug the projector and contact Epson for help.
Off Flashing blue Flashing orange Flashing orange Off Shutter error. Turn off the projector, unplug the power cord, and contact Epson for help. Flashing blue Varies Varies Flashing orange Varies High temperature warning. If the temperature gets too high, projection will automatically stop. - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
- Clean or replace the air filter.
Varies Varies Varies Varies Flashing orange Clean the air filter. Flashing blue Varies Flashing orange Varies Varies The laser has a problem. Turn off the projector, unplug the power cord, and contact Epson for help. Flashing blue Varies Flashing orange Varies Varies An unsupported lens is attached. Attach only a supported lens. Flashing blue Varies Flashing orange Varies Varies Power warning. The power voltage was not measured correctly, so the brightness of the light source has been dimmed. Contact Epson for help. Flashing blue Varies Flashing orange Flashing orange Varies Shutter warning. After the warning is displayed, an error occurs and projection stops. Turn off the projector, unplug the power cord, and contact Epson for help. Flashing blue Varies Varies Varies Orange Low air flow through the air filter. - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects.
- Clean or replace the air filter.
- If the problem persists, unplug the projector and contact Epson for help.
Varies Varies Flashing orange Varies Varies The Constant Brightness setting has expired. Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.
Related concepts
Air Filter and Vent Maintenance
Wired Network Projection
Wireless Network Projection
Related tasks
Turning On the Projector
Shutting Off the Picture Temporarily
Turning Off the Projector
Related references
Projector Setup Settings - Extended Menu
Optional Equipment and Replacement Parts
Projector Feature Settings - Settings Menu
Where to Get Help (U.S. and Canada)
Related information
Attaching and Removing a Lens
Copying Menu Settings Between Projectors
Published: Sep 10, 2020
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