Epson ET-3843

Epson ET-3843

Model: C11CJ61205 Product Home

Epson ET-3843

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FAQs

Top FAQs

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Cloud or Mobile

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Copy or Print

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Error Messages or Lights

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What does the message on my product's LCD screen mean?
I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?

Ink

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Maintenance

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I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?

Paper or Media

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Print Quality or Appearance

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Scan

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Software or Setup

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Wireless or Wired Connection

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Other

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Guided Assistance

For step-by-step guided assistance, please select a link below.

For step-by-step guided assistance, please select a link below.

Improving Print Quality

Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.

Problems with Printing Wirelessly from Windows?

Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.

Error Codes on Printer Control Panel

Try this step-by-step interactive guide to clear error messages that appear on the control panel.

Problems with Printing Wirelessly from a Mac?

Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.

Manuals and Warranty

Start Here - Installation Guide PDF

This document will assist you with product unpacking, installation and setup.

User's Guide HTML PDF

This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.

Declaration of Conformity - for purchases on or after October 1, 2024. PDF

This document declares that this product has met all relevant requirements of the product safety directives.

Warranty Statement - for purchases on or after October 1, 2024. PDF

This document describes Epson's limited warranty for this product. This warranty has been updated and is only valid for products purchased on or after October 1, 2024.

Declaration of Conformity and Warranty - for purchases before October 1, 2024, or for Special Edition products purchased at a club store. PDF

This document declares that this product has met all relevant requirements of the product safety directives and your Epson America, Inc. Limited Warranty.

Supplemental / Late Breaking Information PDF

This document provides complementary or late-breaking information to supplement your product documentation.

Safety Data Sheets

Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.

Part Number: T502320

Magenta | PDF
Part Number: T502220

Cyan | PDF
Part Number: T502120

Black | PDF
Part Number: T502420

Yellow | PDF

Videos

Registration and Service Plans

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Extended Service Plan

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Warranty Verification

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Email Epson Support

If you are unable to find an answer on our web site, you can email your question to Epson Support.

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Contact Us

Phone :

(562) 276-4382

Hours :

Monday – Friday 7 am – 4 pm (PT)

Mail :

3131 Katella Ave.
Los Alamitos, CA 90720