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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- I'm having paper feed problems. What should I do?
- How do I set up my product for a wireless connection?
- How do I print using black ink only in Mac?
- I see the message Printer is Offline. What should I do?
- I see the message: Error:/Library/Printers/EPSON/inkjetPrinter2/Filter/rastertopll.app/Contents/MacOS/rastertopll failed. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- I'm having problems installing the software for a wireless network connection. What should I do?
- How do I set up my product for the fastest printing?
- How do I print a borderless photo from Windows or my Mac?
- Can I print on transparencies?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I restore the colors in faded photos?
- How do I copy a document or photo using my product's control panel?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- When I try to print to my product in Windows 7, printing is slow or my product stops printing. What should I do?
- Does OS X support manual duplex printing with my product?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Network Connection Failed when I install my product's wireless network software. What should I do?
- I see a message when I try to convert a document to editable text (OCR) using Presto! Page Manager. What should I do?
- I see the message: Error:/Library/Printers/EPSON/inkjetPrinter2/Filter/rastertopll.app/Contents/MacOS/rastertopll failed. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- The message Parts inside your printer are reaching their end of service life appears when I print. What should I do?
- How do I send a fax?
- How do I create a header for my faxes?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Will I lose faxes stored in the fax memory if my product is turned off?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- I'm having trouble sending or receiving faxes. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- Will my fax still go through if I receive an error during transmittal?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I add a delay when I fax to an International number?
- How do I use an answering machine with my fax?
- How do I change the baud rate on my fax?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I clear the fax header on my product?
- I can send a fax but can't receive one. What should I do?
- What is the difference between Auto and manual answer?
- I can receive faxes but not send them. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- How do I print using black ink only in Windows?
- How do I print using black ink only in Mac?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Can the printer still print if an ink cartridge is expended or not installed?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Can I just pull the memory card out of my product when I'm finished printing?
- Which memory cards are compatible with my product?
- How do I read a memory card inserted in my product over a network connection?
- What is the largest supported memory card for my product?
- Can I read or write to my memory card when my product display indicates that one or more ink cartridges are expended?
- I'm having paper feed problems. What should I do?
- How can I prevent my product from feeding multiple pages at the same time?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can I use sheet labels with my product?
- Can I print on Vellum paper?
- Ink smears when I print envelopes. What should I do?
- Can I use hole-punched paper with my product?
- Heavy coated or thick paper does not load correctly or loads skewed. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- My printout has incorrect or missing colors. What should I do?
- The image look inverted, as if viewed in a mirror. What should I do?
- The printout is grainy. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My product's Fix Red Eye setting does not fix the red eye in my photo. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan to email?
- I am unable to scan from my computer. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- My product detects only one of two photos placed on the scan bed when I use the copy function on the control panel. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I use the control panel buttons to scan a photo to my memory card?
- My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?
- Can I scan from my product's control panel to my computer over a network connection?
- I am having trouble scanning over the network. When I turn on my product, the scanner connection fails. What should I do?
- When I use the Scan to PC feature, my computer name does not appear on my product's control panel. What should I do?
- When I scan using Epson Scan, the preview window is in landscape view. How can I change it to portrait view?
- What is the maximum number of pages that I can scan into one PDF file?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I'm having problems installing the software. What should I do?
- I cancelled the software installation before it was complete. What should I do?
- I'm having problems installing the software for a wired network connection. What should I do?
- I'm having problems installing the software for a USB connection. What should I do?
- I'm having problems installing the software for a wireless network connection. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can I use my product on a network?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Is there a print/scan combo driver available for my product?
- What information do I need to know before I install my product on my wireless network?
- My networked product shows up with an ID number attached (such as EPSON4782E0 (IP)) when it is added to the print queue in OS X. How do I change the default name?
- I installed my product's software for a wireless connection, but I cannot print. There is no IP assigned to my product (it's 0.0.0.0) or the IP starts with 169.254.xxx.xxx . What should I do?
- How do I set up my product for a wireless connection?
- I can't complete the installation of my product to my Windows 7 wireless/wired network using the CD that came with my product. What should I do?
- The settings are grayed out in Epson Scan on my Mac. What should I do?
- I'm setting up my product with a wireless Ad Hoc connection and cannot print. What should I do?
- How do I manually assign a static IP address to my product?
- I am unable to install Presto PageManager in my OS X 10.6 system. What should I do?
- How do I uninstall Presto PageManager on my OS X 10.6 system?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I install the latest scanner driver on my Mac?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Does my product support Epson Connect?
- Can I use the Epson iPrint app with my iOS device?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my Android device?
- I can't scan multiple document pages into a single PDF. What should I do?
- How do I change the default settings for the Scan to PC feature?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains information about using the network interface on a network.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T069120
Black | PDF -
Part Number: T069420
Yellow | PDF -
Part Number: T068420
Yellow Ink Cartridge, High Capacity | PDF -
Part Number: T068220
Cyan Ink Cartridge, High Capacity | PDF -
Part Number: T068320
Magenta Ink Cartridge, High Capacity | PDF -
Part Number: T068120
Black Ink Cartridge, High Capacity | PDF -
Part Number: T069320
Magenta | PDF -
Part Number: T069220
Cyan | PDF
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720