What do my product's lights indicate?

• You can often diagnose problems with your scanner by checking its lights.

  ES-400

  
  
  

  1	! error light
  2	automatic feeding mode light
  3	ready light
  4	double feed detection skip light
  5	slow mode light

  ES-500W

  
  
  

  1	AP mode light
  2	Wi-Fi on/off light
  3	! error light
  4	automatic feeding mode light
  5	ready light
  6	double feed detection skip light
  7	slow mode light

  Light status	Condition/solution
  ! error light is flashing slowly	A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support.
  ! error light is on	The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside.
  Any of the following lights are flashing quickly: ! error  ready  AP mode (ES-500W)  Wi-Fi on/off (ES-500W)	A fatal error has occurred. Try the following: Check the scanner connection to your computer to make sure it is secure. Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
  ready light is off and any of the following lights are on: ! error  automatic feeding mode  double feed detection skip  slow mode  AP mode (ES-500W)  Wi-Fi on/off (ES-500W)	The firmware update has failed and the scanner is in recovery mode. Try updating the firmware again.
  The following lights are simultaneously flashing slowly: (ES-500W) ! error  Wi-Fi on/off  Wi-Fi on/off light is flashing slowly and ! error light is on	An access point settings error (security error) has occurred. Press the  stop button to clear the error, restart the devices you want to connect to the network, then reconnect to the network.
  Wi-Fi on/off and ! error lights are flashing slowly (ES-500W)	A network connection error has occurred (the date and time have not been set correctly). Reset the date and time in Web Config.

  
  Related references
  Original Jams in Scanner
  Where to Get Help
  Related information
  Loading Originals
  Wi-Fi Networking
  Scanning