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- Can I upgrade the internal hard drive?
- I copied a video file to my image viewer and it won't play. What should I do?
- From which digital SLR cameras does the viewer support RAW image files from?
- Which type of USB external hard drive can I use with my viewer?
- Which memory cards are compatible with my product?
- Is the battery user-replaceable?
- Can I use an external hard drive connected to the Photo Viewer's USB port without connecting the AC power adapter to the Photo Viewer?
- How do I print directly from my viewer to my product without a computer?
- What types of image files does the viewer display?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
Select the questions to view the answers
Select the questions to view the answers
- How long does it take to charge the battery?
- Is the battery rechargeable?
- What types of RAW files does the viewer support?
- Which type of MP3 files can the viewer play?
- Where can I purchase the optional battery for my product?
- Is the battery user-replaceable?
- Can I use the viewer without the battery installed, using only the AC adapter?
- Can I upgrade the internal hard drive?
- Can I defragment the internal hard drive?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- What is the maximum operating altitude of the Epson viewer?
- How long can I play videos on my product with a fully-charged battery before it needs to be recharged?
- Why isn't the file size displayed when I press the Display button on my viewer to view the properties of a RAW file image?
- What is the maximum image size I can view on the viewer?
- Does the viewer support Progressive Scan JPEG files?
- How many times can I recharge the battery in my viewer before it must be replaced?
- What types of image files does the viewer display?
- What video files does the viewer support?
- From which digital SLR cameras does the viewer support RAW image files from?
- Can I charge my product's battery with the Epson AC Adapter charger (model A351H) in other countries using only a plug adapter?
- What is the largest supported memory card for my product?
- Which memory cards are compatible with my product?
- Which type of USB external hard drive can I use with my viewer?
- Does the viewer support UDMA CompactFlash (CF) memory cards?
- What type of external USB hard drive should I use with my photo viewer?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
- Can I use an external hard drive connected to the Photo Viewer's USB port without connecting the AC power adapter to the Photo Viewer?
- Which cameras are supported by the tethering feature?
- What is the tethering feature for my photo viewer?
- Does the USB Display Plug-in v1.11 (for the viewer and viewer) support Photoshop CS4?
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- My image will not display on my viewer. What should I do?
- I've connected the viewer to my TV and the image is cut off or flickering. What should I do?
- My viewer works fine, but when I have an audio/video cable connected between the viewer and my television, there is no image or audio from the television. What should I do?
- I inserted a memory card containing several RAW image files into my viewer, but I cannot see any of the RAW file thumbnail images after I select Browse CF Memory Card or Browse SD Memory Card. What happened to the files?
- I can't view my TIFF images in thumbnail or full screen mode on my product. What should I do?
- Why can I print only 12-up layout when I print from a video?
- I've connected the viewer to my Windows XP computer using a hub and now the computer shuts down and reboots whenever I open Photoshop. What should I do?
- My Photo Viewer displays in Japanese or another foreign language. How do I reset the language to English?
- The message Cannot access the USB device. There may be a problem with the USB device or it may not be formatted as FAT32 appears on my Mac when I try to copy files. What should I do?
- If I can no longer access images stored on my photo viewer because of a hard drive failure, can Epson help me recover my files?
- Link2 allows me to back up my files from my viewer to the computer only once. How can I back up the same files to another partition or hard drive?
- I inserted a 32GB CompactFlash (CF) memory card into my viewer, but the viewer cannot read the JPG images on the card. What should I do?
- I copied a video file to my image viewer and it won't play. What should I do?
- After installing the USB Display Plug-in in Adobe Photoshop Elements, I can't see my image on my photo viewer when I try to open it from the welcome screen. What should I do?
- I deleted files from the photo viewer while it was connected to a Mac but the viewer shows no hard drive space was recovered. What should I do?
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User's Guide
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Basics and Warranty
PDF
This document contains basic usage, maintenance, and troubleshooting information.
Manual - Tethering
PDF
This document contains updated product information which may not have been available at the time of product release.
Product Brochure
PDF
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Product Support Bulletin(s)
PDF
This document contains information such as tips for using the product or common questions and answers.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4303
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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