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Support
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- From which digital SLR cameras does the viewer support RAW image files from?
- I copied a video file to my image viewer and it won't play. What should I do?
- Can I upgrade the internal hard drive?
- What is the largest supported memory card for my product?
- What types of RAW files does the viewer support?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- Which memory cards are compatible with my product?
- What types of image files does the viewer display?
- Does the viewer support UDMA CompactFlash (CF) memory cards?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
- How long does it take to charge the battery?
- Which type of MP3 files can the viewer play?
- What types of RAW files does the viewer support?
- Is the battery rechargeable?
- Is the battery user-replaceable?
- Can I defragment the internal hard drive?
- Can I use the viewer without the battery installed, using only the AC adapter?
- Can I upgrade the internal hard drive?
- Where can I purchase the optional battery for my product?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- Why isn't the file size displayed when I press the Display button on my viewer to view the properties of a RAW file image?
- How many times can I recharge the battery in my viewer before it must be replaced?
- How long can I play videos on my product with a fully-charged battery before it needs to be recharged?
- What is the maximum operating altitude of the Epson viewer?
- What types of image files does the viewer display?
- Does the viewer support Progressive Scan JPEG files?
- What video files does the viewer support?
- What is the maximum image size I can view on the viewer?
- From which digital SLR cameras does the viewer support RAW image files from?
- Can I charge my product's battery with the Epson AC Adapter charger (model A351H) in other countries using only a plug adapter?
- What is the largest supported memory card for my product?
- Which memory cards are compatible with my product?
- Which type of USB external hard drive can I use with my viewer?
- Does the viewer support UDMA CompactFlash (CF) memory cards?
- What type of external USB hard drive should I use with my photo viewer?
- Can I view video clips created with the Canon EOS 5D Mark II on my Photo Viewer?
- Can I use an external hard drive connected to the Photo Viewer's USB port without connecting the AC power adapter to the Photo Viewer?
- What is the tethering feature for my photo viewer?
- Which cameras are supported by the tethering feature?
- Does the USB Display Plug-in v1.11 (for the viewer and viewer) support Photoshop CS4?
- I've connected the viewer to my TV and the image is cut off or flickering. What should I do?
- My image will not display on my viewer. What should I do?
- I inserted a memory card containing several RAW image files into my viewer, but I cannot see any of the RAW file thumbnail images after I select Browse CF Memory Card or Browse SD Memory Card. What happened to the files?
- My viewer works fine, but when I have an audio/video cable connected between the viewer and my television, there is no image or audio from the television. What should I do?
- I can't view my TIFF images in thumbnail or full screen mode on my product. What should I do?
- Why can I print only 12-up layout when I print from a video?
- I've connected the viewer to my Windows XP computer using a hub and now the computer shuts down and reboots whenever I open Photoshop. What should I do?
- My Photo Viewer displays in Japanese or another foreign language. How do I reset the language to English?
- If I can no longer access images stored on my photo viewer because of a hard drive failure, can Epson help me recover my files?
- Link2 allows me to back up my files from my viewer to the computer only once. How can I back up the same files to another partition or hard drive?
- I inserted a 32GB CompactFlash (CF) memory card into my viewer, but the viewer cannot read the JPG images on the card. What should I do?
- I copied a video file to my image viewer and it won't play. What should I do?
- After installing the USB Display Plug-in in Adobe Photoshop Elements, I can't see my image on my photo viewer when I try to open it from the welcome screen. What should I do?
- I deleted files from the photo viewer while it was connected to a Mac but the viewer shows no hard drive space was recovered. What should I do?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains basic usage, maintenance, and troubleshooting information.
This document contains updated product information which may not have been available at the time of product release.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document contains information such as tips for using the product or common questions and answers.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4303
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720