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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I see a Job Status error code on my product. What does it indicate?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I add my product as an IP printer on my Mac?
- How do I connect my WPS-enabled wireless router to my product?
- Where can I find information on using my Epson product with Google Cloud Print?
- I'm not able to print at 100 PPM print speed. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I'm not able to print at 100 PPM print speed. What should I do?
- My copies have incorrect or faint colors. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing or scanning is slow over my wireless connection. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I print labels in Microsoft Office?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I create a header for my faxes?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How can I know if there is a fax stored in the product?
- How do I save faxes to my Windows computer instead of printing them?
- I'm having trouble sending or receiving faxes. What should I do?
- The quality of my fax is poor. What should I do?
- How do I forward a fax I received to another fax machine?
- Will I lose faxes if the product is turned off?
- How do I send a fax from my product control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax using the Fax Utility on my Mac?
- How do I use an answering machine with my fax?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on the product's control panel?
- How do I restore my original fax settings?
- How do I confirm my fax was sent?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- How do I change the baud rate or fax speed on my product?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Which ink cartridge should I use with this product?
- How do I replace the ink cartridges?
- How do I know when an ink cartridge needs to be replaced?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How do I create a custom paper size for my product in Windows?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- Does the type of paper I use make a difference?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- Some pages do not exit the finisher unit. They are folded in the unit. What should I do?
- How do I select the paper source in Windows?
- My printout has a slight slant. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My product is printing blank pages. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan from a smart device?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- How do I change the Power Off and Sleep Timer settings?
- How do I install the Epson Universal Print Driver (PCL) with a network connection in Windows?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I restore my product's default settings?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- What is a job in Document Capture Pro or Document Capture?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I manually assign a static IP address to my product?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I check my product’s network status?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I determine the number of pages the product has printed?
- How should I transport my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(866) 212-8743
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720