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Select the questions to view the answers
- Will the Pulsense device measure the distance I walked?
- What do the icons indicate on my PS-500?
- The heart icon is not solid on my PS-500. What does this indicate?
- Can I change the time format on the PS-500?
- How do I set the time on the PS-500?
- How do I enable email, phone, or calendar notifications on my Pulsense device?
- How much data will my Pulsense device store before I need to sync it with my mobile device or computer (Windows only)?
- My Pulsense device will not pair with my smartphone or mobile device. What should I do?
- How do I power off the PS-500’s backlight?
- How do I determine the firmware version of my Pulsense device?
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- How long does it take to charge the Pulsense device?
- How do I check how much charge is left on the battery?
- How do I charge my Pulsense device?
- The blue LED on my Pulsense device indicates a full charge, but the PULSENSE View app does not indicate the same. What should I do?
- My Pulsense device does not appear to charge when it's placed in the charging cradle. What should I do?
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- How does my Pulsense device measure steps and distance when I ride a bike?
- The heart icon is not solid on my PS-500. What does this indicate?
- How do I stop the PS-500 from displaying my heart rate?
- My heart rate does not display on my PS-500. What should I do?
- How do I stop my Pulsense device from measuring my pulse rate?
- Why does the Pulsense device indicate I've burned calories when I didn't exercise?
- Is there any activity the Pulsense device cannot monitor?
- Will the Pulsense device measure the distance I walked?
- How do I change my goals for calorie intake or calories burned?
- How does the Pulsense device calculate the calories I've burned?
- Does the Pulsense device calculate the calories I've burned differently than other devices?
- Why is the count of calories burned different in the PULSENSE View app than on my PS-500?
- My Pulsense device does not appear to detect my pulse when I wear it in cold weather. Why does this happen?
- How do I set sleep mode?
- My heart rate does not appear accurate. What should I do?
- My Pulsense device measures a different pulse rate than a chest-strap HRM. Why does this happen?
- How many beats per minute (bpm) can the Pulsense device measure?
- Is the step count accurate?
- My step count is inaccurate when I ride a bike. Why does this happen?
- How does the Pulsense device count steps?
- My Pulsense device doesn't always detect when I sleep. What should I do?
- Will my Pulsense device count my steps if I only move my arms?
- Can I track my meals and the calories I've consumed?
- How does the Pulsense device determine my activity level?
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- How do I enable email, phone, or calendar notifications on my Pulsense device?
- I received an email or phone notification, but there was no new email or phone call on my smartphone. Why does this happen?
- How do I power off the PS-500’s backlight?
- How can I determine if my Pulsense device is operating?
- My Pulsense device doesn't always vibrate when I change zones. Why?
- Can I use my Pulsense device on an airplane?
- My Pulsense device does not appear to power on. What should I do?
- My Pulsense device does not respond when I tap it. What should I do?
- My PS-500 displays the message Pressure Error. What should I do?
- How much data will my Pulsense device store before I need to sync it with my mobile device or computer (Windows only)?
- I can't set up my Pulsense device with the PS Uploader software. What should I do?
- How can I confirm my Pulsense device is communicating with my mobile device?
- How long is the battery life of the Pulsense device?
- The blue LED on my PS-500 indicates a full charge, but the battery icon on the display does not. What should I do?
- My PS-500 displays the message Pressure or Temp Error. What should I do?
- How long can I use the Pulsense device before I need to charge it?
- How can I extend the battery's charge on my product?
- The LEDs on my new Pulsense device are all off. What should I do?
- Is the Pulsense device water-resistant?
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What does the
icon indicate on my PS-500?
- What do the icons indicate on my PS-500?
- I changed my Target or Profile settings, but my heart rate zones (Aerobic and Fat burning) did not change. What should I do?
- Why does my Pulsense device vibrate or light up?
- My new PS-500 is blank. What should I do?
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- Can I register more than one Pulsense device to the same smartphone?
- My Pulsense device will not pair with my smartphone or mobile device. What should I do?
- Can I use the Pulsense device without a smartphone?
- My Pulsense stopped communicating with my mobile device and will not reconnect. What should I do?
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- Can I change the LEDs’ brightness?
- Can I set a different range for my fat burning zone?
- Can I set an alarm on my Pulsense device?
- Can I change the time format on the PS-500?
- Can I adjust the strength of the vibration on my Pulsense device?
- How do I set the time on the PS-500?
- The time on my PS-500 is different than on my mobile device. How do I set the time on the PS-500?