When you have issues with your product, call Epson support where a service agent will try to resolve your issue over the phone. If we are not able to fix the issue, Epson will dispatch a replacement unit shipped Next-Business-Day to you. When you receive the replacement unit, simply return your original product in the same box; Epson covers shipping both ways.
Note: Geographic limitations may apply. Service request must be received and processed by 1 p.m., Pacific Time, Monday through Friday, excluding holidays. See extended service plan for details.