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Home Support Scanners Expression Series Epson Expression 12000XL - Graphic Arts

My computer doesn't recognize the product. What should I do?

    Try the following:

    • Disconnect your scanner from your computer, then reconnect it.
    • If you are using a USB hub, connect the scanner directly to the computer.
    • Try a different USB cable.

      Note: USB cable should not exceed 15 ft in length.

    • Make sure the scanner is turned on.
Published:  Jan 24, 2017 Was this helpful​? Thank you for the feedback!
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