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Home Support Scanners Expression Series Epson Expression 12000XL - Photo

I was able to scan before, but now my system doesn't recognize the scanner. What should I do?

    Try the following:

    • Disconnect all cables (power cable and USB cable) from your scanner, then reconnect them.
    • Try using a different USB cable.
    • Check the connection setting and test the connection using Epson Scan Settings:
      • Windows 10 or Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
      • Windows (other versions): Click  or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
Published:  Jan 24, 2017 Was this helpful​? Thank you for the feedback!
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