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Home Support Scanners Expression Series Epson Expression 12000XL - Photo

My product doesn't detect my photos placed on the scanner glass when I use the  start button on the control panel. What should I do?

    Try the following:

    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • If you place multiple originals on the scanner glass, make sure they are at least 0.2 inch (5 mm) away from each other.
Published:  Jan 24, 2017 Was this helpful​? Thank you for the feedback!
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