Why can't my software find the camera?

• If the software is not finding the PhotoPC, the serial port you are using to connect the PhotoPC may be disabled or may not be working properly. Try connecting the PhotoPC to the port that is normally used for your mouse. If the software finds the PhotoPC while connected to the mouse port, the other serial port should be looked at by a servicer. Another suggestion is to check your CMOS settings to see if the port is disabled. If it is disabled, change the setting and enable the port.