My product will not scan. What should I do?
- Wait until the indicator LED is steady green. Manually scan a document if the Start button doesn't work. If you are using a USB hub, try connecting the scanner directly to the computer's USB port. Use only the USB cable that came with your scanner. If you are using IEEE 1394, make sure these extensions are selected in the Macintosh Extensions Manager: EPSON FW Scanner Enabler, EPSON FW Scanner Expert, and EPSON FW Scanner Lib. If you see your scanner in the Windows Control Panel, but you can't scan, uninstall and reinstall your scanner software.
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