Home Support Scanners Perfection Series Epson Perfection 4870 Pro

I can't start Epson Scan. What should I do?

  • This could be caused by the hardware or software settings. Try one or more of these solutions:
    • Make sure the scanner is turned on.
    • Make sure that EPSON Scan is selected in your application software.
    • Turn off the scanner and the computer. Then check the connection between the scanner and the computer.
    • In the Device Manager menu, make sure your scanner's name appears under Imaging devices hardware type without a question (?) or exclamation (!) mark. If you see the ? or ! or the scanner appears as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Start Here sheet.
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