This product is replacing another one. When I try to use the product, I can't launch the EPSON Scan utility properly. What should I do?

• The software and drivers from the previous scanner or TWAIN compliant device may be interfering with the operation of the EPSON Scan driver for the Perfection 4180. Remove all drivers and software from previous scanners and TWAIN compliant devices before installing the 4180 software and driver. Contact the manufacturer of the scanner or other device for assistance with removing their drivers and software.