When I scan film larger than 8 x 10 inches, the scanned images are washed out and/or have lines through them. What should I do?
The maximum film size supported by the scanner is 8 x 10 inches. If you are scanning film that is larger than this or that does not fit into any of the included film holders, you must use the film area guide. (The guide properly masks off the allowable film scan area.) While placing your film to scan, make sure you don't cover any part of the notched area on top of the film guide. If this area is covered, the scanner will perform an incorrect transparency white calibration reading and cause your scan preview and scanned image to look washed out and/or be marred by lines. When scanning film using the film area guide, scan in Professional Mode and always select Film (with Film Area Guide) as the Document Type.
If your film does not fit within the film guide, you may have to scan your film cropped or scan it as two or more images. To properly scan your film as one complete image, we recommend using a larger film scanner.
Published: Jan 23, 2009 Was this helpful? Thank you for the feedback!