I can't scan film or slides. What should I do?

• Check the following:
  • Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for instructions.
  • Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.
  • Make sure your film or slides are placed on the scanner correctly. See Placing Film in the Auto Film Loader, Placing Film in the Holder, or Placing Slides in the Holder for instructions.