Pressing a product button does not start the correct program. What should I do?
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Try the following:
- Make sure Epson Scan is installed correctly.
- If you're using Windows 7: Click the Events tab in the scanner's properties window. Make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and Start this program is selected.
- If you're using Windows Vista: Click the Events tab in the scanner's properties window. Make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and Start this program is selected. See Assigning a Program With Windows Vista for details.
- If you're using Windows XP: Click the Events tab in the scanner's properties window. Make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and Start this program is selected. See Assigning a Program With Windows XP for details.
- If you're using Windows 2000: Click the Events tab in your scanner's Properties window and make sure the Disable device events check box is not checked. Also, make sure the desired button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list. See Assigning a Program With Windows 2000 for details.
- If you're using Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.
Note: Fast User Switching is not supported.
Published: Sep 29, 2008
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