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Home Support Scanners GT Series Epson WorkForce Pro GT-S50

A line or line of dots always appears in my scanned images. What should I do?

    Check the following:
    • The glass surface inside the scanner may need cleaning. Clean the glass surface inside the scanner. See Cleaning Inside the Scanner.
    • If you still have the problem, the glass surface inside the scanner may be scratched. Contact Epson for assistance.
    • Make sure the plastic card that you are scanning does not have shiny surfaces. If you scan plastic cards with shiny surfaces, a line may appear.
Published:  Nov 26, 2008 Was this helpful​? Thank you for the feedback!
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