A line or line of dots always appears in my scanned images. What should I do?

• Check the following:
  • The glass surface inside the scanner may need cleaning. Clean the glass surface inside the scanner. See Cleaning Inside the Scanner.
  • If you still have the problem, the glass surface inside the scanner may be scratched. Contact Epson for assistance.
  • Make sure the plastic card that you are scanning does not have shiny surfaces. If you scan plastic cards with shiny surfaces, a line may appear.