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Home Support Scanners GT Series Epson WorkForce Pro GT-S85

A line or line of dots always appears in my scanned images. What should I do?

    Check the following:
    • Clean the glass surface inside the scanner. See Cleaning Inside the Scanner. If this does not solve the problem, the glass surface may be scratched. Contact Epson for assistance.
    • If you are scanning a plastic card, a line may appear if the card has a shiny surface.
    • Make sure you are using the USB cable included with the product.
Published:  Oct 26, 2012 Was this helpful​? Thank you for the feedback!
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