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Home Support Scanners DS Series Epson WorkForce DS-50000

The product does not turn on. What should I do?

    Try the following:

    • Make sure your scanner's power cord and USB cable are securely connected to the scanner.
    • If you're using a USB connection, make sure you use the USB cable that came with the scanner.
    • Make sure the USB cable is securely connected to the scanner and the computer.
    • Make sure the electrical outlet works. If necessary, test it by plugging in and turning on another electrical device.
    • Make sure you hold down the power button for approximately one second to power on the product.
Published:  Jun 19, 2019 Was this helpful​? Thank you for the feedback!
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