The product does not turn on. What should I do?
Try the following:
- Make sure your scanner's AC adapter, USB cable, and power cord are securely connected to the scanner.
- Make sure the USB cable is securely connected to the scanner and the computer.
- Make sure the electrical outlet works. If necessary, test it by plugging in and turning on another electrical device.
- Make sure you hold down the power button for approximately one second to power on the product.
Published: Jun 19, 2019 Was this helpful? Thank you for the feedback!