Support Scanners Perfection Series Epson Perfection V37

My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?

  • You'll need to update the ABBYY FineReader software. ABBYY FineReader installs a Microsoft Office Integration add-in which is not compatible with Microsoft Office 2013.
    1. Open ABBYY FineReader, select Help, then select Check for Updates Now.
    2. If an update is available, a web page should appear. Click Download update. Make a note of the file name and save location so you can easily retrieve it later. If an update is not available, please contact Epson Support.
    3. Close ABBYY FineReader.
    4. Do one of the following to uninstall ABBYY FineReader:
      • Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select Control Panel > Programs and Features. Select the uninstall option for ABBYY FineReader, then select Uninstall/Change.
      • Windows (other versions): Click or Start, and select Control Panel > Add/Remove Programs or Uninstall a program. Select ABBYY FineReader, click Change/Remove, then follow the on-screen instructions to remove the software.
    5. Double-click the file you downloaded in step 2. Follow the on-screen instructions to install the ABBYY FineReader update.
    6. Open a Microsoft Office 2013 application and check if the problem is resolved.
      • If the problem is gone, you're done.
      • If you still have a problem, please contact Epson Support.
Published:  Aug 13, 2013 Was this helpful?​ Thank you for the feedback!
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