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Home Support Scanners DS Series Epson WorkForce DS-510

The product doesn't start when I press the button. What should I do?

    If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • With Windows, if you selected Keep Blocking in a Windows Security Alert window during or after installation of Document Capture Pro, unblock the EEventManager Application program in the Windows security settings; see Windows help for details.
    Related references
    Scanner Buttons Do Not Work as Expected
    Related tasks
    Assigning Start Button Settings or Scan Jobs
Published:  Feb 4, 2014 Was this helpful​? Thank you for the feedback!
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