My product software doesn't work properly. What should I do?
- Make sure your computer has adequate memory and meets the system requirements for your operating system.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
- If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
- If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software.
If your scanning software does not operate correctly, try these solutions:
Uninstalling Scanner Software - Windows Uninstalling Scanner Software - Mac OS X
Published: Feb 4, 2014 Was this helpful? Thank you for the feedback!