Home Support Scanners Perfection Series Epson Perfection V550 Photo

My product doesn't detect my photos placed on the product glass when I use the Start button on the control panel. What should I do?

  • Try the following:
    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • Make sure the photos are placed on the scanner glass correctly.
    • If you place multiple originals on the scanner glass, make sure they are at least 0.8 inch (20 mm) away from each other.
Published:  Nov 20, 2013 Was this helpful​? Thank you for the feedback!
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