What do my product's lights indicate?
You can often diagnose problems with your scanner by checking its lights.
Lights 1 The ! error light 2 The Status light Light status Condition/solution The Status light is on The scanner is turned on and ready to scan. The Status light is flashing blue The scanner is scanning or initializing. Wait for the Status light to stop flashing before turning off the scanner. The ! error light is on An error has occurred. Try the following:
- Check the scanner connection to your computer to make sure it is secure.
- Make sure the scanner cover is closed and there is no jammed paper inside.
- If the ! error light is still on, turn off the scanner, then turn it on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
The ! error light and the Status light (blue) are flashing alternately The scanner firmware is updating. Do not turn off the scanner or disconnect any cables until the status lights have stopped flashing. The ! error light and the Status light are flashing at the same time A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the lights continue to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support. The Status light is flashing white The scanner is connecting to a wireless network. The ! error light and the Status light (white) are flashing alternately The product is in a standby state for Wi-Fi Protected Setup (WPS) connection or the firmware is being updated.
Original Jams in Scanner
Where to Get Help
Published: Mar 20, 2014 Was this helpful? Thank you for the feedback!