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Home Support Scanners Perfection Series Epson Perfection V850 Pro

My product doesn't start when I press the button. What should I do?

    If the  start button does not start the correct program or perform the correct action, try these solutions:

    • Make sure Epson Scan is installed correctly. If necessary, uninstall and reinstall it.
    • Check the default setting assigned to the  start button in Event Manager and change it, if necessary.
    • With Windows Vista or Windows XP, check the settings in your scanner's Properties window:
      • Windows Vista: Open the menu and select Control Panel > Hardware and Sound > Scanners and Cameras. Select the scanner and click Properties.
      • Windows XP: Double-click My Computer, right-click the scanner name, and select Properties.

      Click the Events tab and make sure Take no action is not selected. Also make sure the  start button is selected in the Select an event list box and that Start this program is selected.

    Related tasks
    Uninstalling Scanner Software - Windows
    Uninstalling Scanner Software - OS X
Published:  Oct 31, 2014 Was this helpful​? Thank you for the feedback!
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