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Home Support Scanners WorkForce Series Epson WorkForce ES-500WR

The scanner doesn't work properly when I press the start button. What should I do?

    See below.

    Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR.

    Scanner Button Does Not Work as Expected

    If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the  start button to scan over a wireless connection (ES-500W/ES-500WR). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.

      Note: If you installed the Epson ScanSmart software, pressing the  start button on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W/ES-500WR) connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.

    • Check the USB cable connection between the computer and scanner.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • Check the status of the lights and make sure the scanner is ready to scan.
    • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W/ES-500WR).
    • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
    Related tasks
    Adding and Assigning Scan Jobs with Document Capture Pro - Windows
    Assigning Start Button Settings or Scan Jobs - Mac
Published:  Sep 27, 2018 Was this helpful​? Thank you for the feedback!
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