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Home Support Scanners WorkForce Series Epson WorkForce ES-500WR

What do my product's lights indicate?

    See the table below.

    Scanner Light Status

    You can often diagnose problems with your scanner by checking its lights.

    ES-400



    1 ! error light
    2  automatic feeding mode light
    3  ready light
    4  double feed detection skip light
    5  slow mode light

    ES-500W/ES-500WR



    1  AP mode light
    2  Wi-Fi light
    3 ! error light
    4  automatic feeding mode light
    5  ready light
    6  double feed detection skip light
    7  slow mode light
    Light status Condition/solution
    The ! error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support.
    The ! error light is on The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside.
    The following lights are flashing quickly:
    • ! error
    •  ready
    •  AP mode (ES-500W/ES-500WR)
    •  Wi-Fi (ES-500W/ES-500WR)
    A fatal error has occurred. Try the following:
    • Check the scanner connection to your computer to make sure it is secure.
    • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
    The  ready light is off and the following lights are on:
    • ! error
    •  automatic feeding mode
    •  double feed detection skip
    •  slow mode
    •  AP mode (ES-500W/ES-500WR)
    •  Wi-Fi (ES-500W/ES-500WR)
    The firmware update has failed and the scanner is in recovery mode. Try updating the firmware again.
    The  Wi-Fi and ! error lights are flashing slowly (ES-500W/ES-500WR) An access point settings error (security error) has occurred. Press the  stop button to clear the error, restart the devices you want to connect to the network, then reconnect to the network.
    The  Wi-Fi light is flashing slowly and ! error light is on (ES-500W/ES-500WR)
    The  Wi-Fi (white) and ! error lights are flashing slowly (ES-500W/ES-500WR) A network connection error has occurred (the date and time have not been set correctly). Reset the date and time in Web Config.
    The ! error and  ready lights are on and the  Wi-Fi light is flashing (ES-500W/ES-500WR) Wireless scanning from the scanner button has failed. Wait for the lights to go off or stop flashing, restart the devices you want to connect to the network, and reconnect to the network.

    Related references
    Original Jams in Scanner
    Where to Get Help
    Related information
    Loading Originals
    Wi-Fi Networking
    Scanning
Published:  Sep 27, 2018 Was this helpful​? Thank you for the feedback!
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