text.skipToContent text.skipToNavigation
Home Support Scanners WorkForce Series Epson WorkForce ES-500W

How do I reset the product's roller counter?

    When you replace the scanner rollers, reset the scanner roller counter so you know when you may need to replace the rollers again.
    1. Make sure the scanner is turned on and connected to your computer.
    2. Do one of the following to open the Epson Scan 2 Utility:
      • Windows 10: Click and select EPSON > Epson Scan 2 Utility.
      • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
      • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
      • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
    3. Click the Counter tab. You see a screen like this:

    4. Click Reset. The Number of Scans field changes to 0 (zero).
    5. Close the Epson Scan 2 Utility.
Published:  Sep 27, 2018 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address