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Home Support Scanners WorkForce Series Epson WorkForce ES-500W

My original jammed in my product. What should I do?

    If an original has jammed inside the scanner, follow these steps:

    Note: The illustrations show the ES-500W/ES-500WR, but the instructions are the same for the ES-400.

    1. Turn off your scanner.
    2. Remove all originals from the input tray.
    3. Pull down the cover open lever and open the scanner cover.

    4. Gently pull out any jammed originals from inside the scanner.

    5. Gently pull out any jammed originals from the output tray.

    6. Close the scanner cover.
    7. Carefully follow all loading instructions when you reload originals.

    If originals jam in the scanner frequently, try the following:

    • Press the  slow mode button to slow down the scanning speed.
    • Close the output tray and let the originals fall freely onto the surface below the scanner.
    • If the roller counter is nearing end of life, replace the roller assembly kit.
    Related tasks
    Cleaning Inside Your Scanner
    Related information
    Loading Originals
Published:  Sep 27, 2018 Was this helpful​? Thank you for the feedback!
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