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Home Support Scanners WorkForce Series Epson WorkForce ES-500W

The scanner does not turn on or turns off unexpectedly. What should I do?

    If the scanner does not turn on or if it turns off unexpectedly, try these solutions:

    • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
    • If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting in the Epson Scan 2 Utility.
    Related tasks
    Changing the Power Off and Sleep Timer Settings
Published:  Sep 27, 2018 Was this helpful​? Thank you for the feedback!
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