Support Scanners WorkForce Series Epson WorkForce ES-500W

My computer does not recognize the product when I use a USB connection. What should I do?

  • Try the following:

    • Make sure the scanner is turned on.
    • Make sure Epson Scan 2 is installed on your computer before connecting the scanner to the computer.
    • Disconnect your scanner from your computer, then reconnect it.
    • If you use a USB hub, connect the scanner directly to the computer.
    • Try a different USB cable.
    • Make sure you do not use a USB cable longer than 15 feet.
    • Try using a different USB port on the computer.
Published:  Apr 21, 2017 Was this helpful?​ Thank you for the feedback!
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