Home Support Scanners DS Series Epson WorkForce DS-520

I'm having paper feed problems. What should I do?

  • See the solutions for your problem type below.

    Original Feeds Incorrectly in Scanner

    If you have problems feeding originals in your scanner, try these solutions:

    • If multiple pages feed at once, try the following:
      • Make sure the paper separation lever is in the lower position.
      • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
      • Load only originals that meets the specifications for your scanner.
      • Clean inside the scanner and replace the roller assembly kit, if necessary.
    • If you see a double feed error in the Epson Scan window or the Document Capture Pro window (Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double Feed setting.

      Note: For OS X, only Epson Scan displays double feed errors. Document Capture for OS X does not include this setting.

Published:  Nov 10, 2014 Was this helpful?​ Thank you for the feedback!
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