My computer doesn't recognize the product. What should I do?
Try the following:
- Disconnect your scanner from your computer, then reconnect it.
- If you are using a USB hub, connect the scanner directly to the computer.
- Try a different USB cable.
Note: USB cable should not exceed 15 ft in length.
- Try connecting the USB cable to a different USB port on the computer.
- Make sure the scanner is turned on.
Published: Apr 21, 2017 Was this helpful? Thank you for the feedback!