The product doesn't work properly when I press the start button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Check the USB cable connection between the computer and scanner.
  • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
  • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the button to scan over a wireless connection. Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.
  Related tasks
  Assigning Start Button Settings or Scan Jobs