The images I scan look elongated or distorted. What should I do?

• Clean the scanner.

  Caution:
  Because of the speed at which photos are scanned, dust particles on your photos can cause white lines to appear in scanned images, and in extreme cases can lightly scratch the protective finish on your photos. For best results, wipe off the front and back of your photos before scanning and use the included microfiber cloth to clean the scanner rollers after every 300 scans, or even before each scanning session.

  Note: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

  Do the following:
  1. Turn off the scanner and unplug the AC adapter.
  2. Disconnect any connected cables.
  3. Pull down on the cover open lever and open the scanner cover.
     
  4. Use the included microfiber cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid.

     Caution:
     Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass.

  5. Use a dry cotton swab to wipe off any dust or dirt on the sensors.

     Caution:
     Do not use liquid or glass cleaner on the cotton swab.

     
  6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or the included microfiber cloth.

     Caution:
     Use only a genuine Epson cleaning kit or the included microfiber cloth to clean the roller; using a dry cloth may damage the surface of the roller.

     
  7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or the included microfiber cloth.

     Caution:
     Use only a genuine Epson cleaning kit or the included microfiber cloth to clean the roller; using a dry cloth may damage the surface of the roller.

     
  8. Plug in the AC adapter and press the power button to turn on the scanner.
  9. Hold down the scan button for at least two seconds until the plastic parts next to the pickup roller retract into the scanner. Press the scan button several times to rotate the separation rollers. Use a genuine Epson cleaning kit or the included microfiber cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
  10. Close the scanner cover.

      Note: If cleaning the inside of the scanner does hot help, try scanning the affected photos one at a time.