Paper jammed in my product. What should I do?

• If your originals jam in the ADF, follow the steps here to clear the jam.

  1. Remove your originals from the input tray.
  2. Raise the ADF cover and remove any jammed originals.
     
  3. If you cannot remove the originals, make sure the ADF cover is open and raise the ADF.
     
  4. Press the tabs on the document mat and remove the mat.
     
  5. Carefully remove any jammed originals.
     
  6. Slide the notches on the base of the document mat into the scanner lid and push the top tabs into place until they click.
     
  7. Close the ADF, then close the ADF cover.
  8. Reload your originals.

     Caution:
     Make sure your originals meets the specifications for the ADF before loading them.

  Related references
  Original Document Specifications for the ADF
  Related information
  Placing Originals on the Scanner