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I see a paper jam message when I scan a receipt longer than 20 inches with Epson ScanSmart. What should I do?

  • To scan a receipt longer than 20 inches, the Auto Detect (Long Paper) setting must be selected in Epson ScanSmart.

    Note: The resolution must be set to 300 dpi or less to use this setting.

    Do the following:
    1. Open Epson ScanSmart on your computer.
    2. Select Settings > Scanner Settings > Scan Settings. Then select Auto Detect (Long Paper) as the Document Size.
    3. Click Save.
    4. Click Close.

     

    Note: Depending on the length of your receipt or document, you may not be able to scan at a resolution higher than 200 dpi.

Published:  Aug 28, 2023 Was this helpful?​ Thank you for the feedback!
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