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Home Support Scanners WorkForce Series Epson WorkForce ES-300W

I can't start Epson Scan 2. What should I do?

    If you cannot start Epson Scan 2, try these solutions:

    • Restart your computer.
    • Be sure to use the USB cable that came with the scanner.
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
    • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.
    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    • Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
    Related concepts
    Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Jan 9, 2017 Was this helpful​? Thank you for the feedback!
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