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Home Support Scanners WorkForce Series Epson WorkForce ES-300W

Only part of my document scans. What should I do?

    See below.

    Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR.

    Scanned Image is Cropped

    If the edges of a scanned image are cropped, try the following solutions:

    • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture.

      Note: The maximum paper length is 44 inches (1117.6 mm); select Customize to create a custom paper size.

    • In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting.
    • Document Capture Pro (Windows): Select Detailed Settings from the Scan window. Select Document Size > Settings and then adjust the cropping area shown in the Crop Margins for Size "Auto" setting.
    • Document Capture (Mac): Click the Scan button and select Main Settings from the Scan window. Select Document Size and then adjust the cropping area shown in the Crop Margins for Size "Auto" setting.
Published:  Oct 4, 2018 Was this helpful​? Thank you for the feedback!
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