My original jammed in my product. What should I do?
If an original has jammed inside the scanner, follow these steps:
- Turn off your scanner.
- Remove all originals from the input tray.
- Pull the edge of the scanner cover firmly at the arrow mark.
- Gently pull out any jammed originals from inside the scanner.
- Close the scanner cover.
- Carefully follow all loading instructions when you reload originals.
Cleaning Inside Your Scanner
Published: Jan 16, 2017 Was this helpful? Thank you for the feedback!