Support Scanners FastFoto Series Epson FastFoto FF-640

My scanning software doesn't work properly in Windows or on my Mac. What should I do?

  • If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • Make sure the scanner is turned on.
    • Make sure the connection between the scanner and your computer is secure.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
    • On Windows, be sure the scanner is listed under the Imaging Devices in the Device Manager.
    • Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure you scanner supports Epson Scan 2.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you are scanning on a Mac, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    Related concepts
    Uninstall Your Scanner Software
Published:  Jul 20, 2016 Was this helpful?​ Thank you for the feedback!
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