Support Scanners FastFoto Series Epson FastFoto FF-640

The product doesn't work properly when I press the scan button. What should I do?

  • If the scanner button does not start the correct program or perform the correct action, try these solutions:

    • Make sure the FastFoto software is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure the FastFoto software selector on the Windows status bar or Mac menu bar has the correct software selected.
    • Check the USB cable connection between the computer and scanner.
    • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
    • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
    • If you selected Keep Blocking in a Windows Security Alert window during or after installation of Document Capture Pro, unblock the EEventManager Application program in the Windows security settings; see Windows help for details.
    • Check the status of the lights and make sure the scanner is ready to scan.
    Related concepts
    Uninstall Your Scanner Software
    Related tasks
    Starting a Scan from a Scanner Button
Published:  Jul 20, 2016 Was this helpful?​ Thank you for the feedback!
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