What do my product's lights indicate?
- ! error
- Check the scanner connection to your computer to make sure it is secure.
- Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
- ! error
- automatic feeding mode
- double feed detection skip
- slow mode
See the table below.
Scanner Light Status
You can often diagnose problems with your scanner by checking its lights.
|1||! error light|
|2||automatic feeding mode light|
|4||double feed detection skip light|
|5||slow mode light|
|! error light is flashing slowly||A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support.|
|! error light is on||The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside.|
| Any of the following lights are flashing quickly: || A fatal error has occurred. Try the following: |
| ready light is off and any of the following lights are on: ||The firmware update has failed and the scanner is in recovery mode. Try updating the firmware again.|
Original Jams in Scanner
Where to Get Help
Published: Jul 13, 2017 Was this helpful? Thank you for the feedback!