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Home Support Scanners DS Series Epson WorkForce DS-770

I can't start Epson Scan 2. What should I do?

    If you cannot start Epson Scan 2, try these solutions:

    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
    • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.
    • If you are using the scanner with the optional Epson Network Interface Unit, make sure the network cable is securely connected.
    • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    Related concepts
    Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Jul 13, 2017 Was this helpful​? Thank you for the feedback!
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